Pursuant to certain requirements adopted under FCC 13-113 and effective on February 11, 2014, all INTERSTATE INMATE CALLING RATES shall be capped and charged as follows: $0.21 per minute for debit and pre-paid calls, and $0.25 per minute for collect calls.

All in-state rates - including Local, IntraLATA, and InterLATA calls - are regulated under state level jurisdiction. For detailed information about the rates and fees assessed on in-state inmate calls and services per state, please contact our Customer Service Center at 1-318-746-1114.

The rules limiting charges for ancillary services—other than the rule related to single-call services, which the D.C. Circuit stayed—took effect on March 17, 2016 for all ICS calls from prisons, and will take effect on June 20, 2016 for all ICS calls from jails (see chart below). Those same effective dates also apply to the rates for ICS calls involving TTY devices, the rule governing the treatment of taxes and fees, the rule prohibiting per-call or per-connection charges, the rule prohibiting flat-rate calling, and the rules governing minimum and maximum calling account balances.

Charges and Taxes	Rates (as permitted by FCC rules)
Automated payment fees (for payments via web, kiosk, and interactive voice response)	$3.00
Live Agent Fee (for payments and account setup)	$5.95
Statement Fee	$2.00
***PROVIDER SHALL PASS THESE CHARGES THROUGH TO CONSUMERS DIRECTLY, WITH NO MARKUP***

Third-Party Financial Transaction Fees
Money transfer companies (such as MoneyGram and Western Union), credit card issuers (such as Visa and Mastercard), banks, and commissary providers may charge separate handling fees that are not included in your payment to us.

Prepaid Accounts – Funding Minimums and Maximums
Minimum Payment: PROHIBITED. Please keep in mind the cost of a call after taxes, charges, and fees have been assessed.
Maximum Payment: PROHIBITED under $50.00. We do not enforce a maximum payment amount.

FCC Consumer Help Center
(855-225-5322)