About Interstate Rates

Pursuant to certain requirements adopted under FCC 13-113 and effective on February 11, 2014, all INTERSTATE INMATE CALLING RATES shall be capped and charged as follows: $0.21 per minute for debit and pre-paid calls, and $0.25 per minute for collect calls.

About In-State Rates

All in-state rates - including Local, IntraLATA, and InterLATA calls - are regulated under state level jurisdiction. For detailed information about the rates and fees assessed on in-state inmate calls and services per state, please contact our Customer Service Center at 1-318-746-1114.

Ancillary Service Charges And Taxes

The rules limiting charges for ancillary services—other than the rule related to single-call services, which the D.C. Circuit stayed—took effect on March 17, 2016 for all ICS calls from prisons, and will take effect on June 20, 2016 for all ICS calls from jails (see chart below). Those same effective dates also apply to the rates for ICS calls involving TTY devices, the rule governing the treatment of taxes and fees, the rule prohibiting per-call or per-connection charges, the rule prohibiting flat-rate calling, and the rules governing minimum and maximum calling account balances.

Charges and Taxes Rates Permitted By FCC Rules
Applicable taxes and regulatory fees Provider shall pass these charges through to consumers directly with no markup
Automated payment fees* $3.00
Live agent fee, i.e., phone payment or account set up with optional use of a live operator $5.95
Paper bill/statement fees (no charge permitted for electronic bills/statements) $2.00
PrePaid account funding minimums and maximums Prohibit PrePaid account funding minimums and prohibit PrePaid account funding maximums under $50
Third-party financial transaction fees, e.g., MoneyGram, Western Union, credit card processing fees and transfers from third party commissary accounts Provider shall pass this charge through to end user directly, with no markup

*Automated payments include payments by interactive voice response (IVR), web, or kiosk

FCC Consumer Help Center (855-225-5322)